MENTOR 8: Joseph A. Michelli "Leading the Starbucks Way"

Joseph A. Michelli is an organizational consultant who focuses on the intersection of business, leadership, and workplace productivity.  He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. Joseph is one of today’s leading thinkerson the topic of customer experience. He says of himself, "My goal is to catch what is right in the worldand playfully spark people and businesses to growtoward the extraordinary." Joseph is well known to the membership of the Crown Council and we welcome him as a Crown Council Mentor of the Month as he talks about "Leading the Starbucks Way...5 Principlesfor Connecting with Your Customers, Your Products,and Your People"