Crown Council Mentor of the Month

MENTOR 12: Mary O'Neill "The Five Most Common Team Conflict Mistakes"

Mary O'Neill is a speaker, trainer, consultant, and founder ofGreat Dental Teams, offering coaching and training in the areas of leadership development, conflict resolution and team building for dental professionals. With two decades of experience as a licensed psychotherapist, Mary is skilled at helping team members easily understand the often challenging communication and interpersonal issues that arise among dental teams everywhere.

Mary's professional journey began with a career in public relations on Madison Avenue in New York City working with renowned Fortune 500 companies such as DuPont, Tonka Toys and Givenchy Fragrances. Her curiosity about the vital link between psychological hardiness and professional success led her to pursue a Master's Degree in Counseling Psychology fromJohn F. Kennedy University.

Mary combines her experience in the business world with her understanding of how people and teams function - and dysfunction - to present to the Crown Council...."The Five MostCommonTeam Conflict Mistakes.”

MENTOR 11: Jim Huling "The Four Disciplines of Execution"

Jim Huling is co-author of the #1 National Bestselling book The 4 Disciplines of Execution, and is Franklin Covey’s Global Managing Consultant.  Jim is responsible for the 4 Disciplines methodology and the quality of delivery worldwide.

Jim’s career spans thirty-seven years of corporate leadership ranging from FORTUNE 500 organizations to privately-held companies, including more than a decade as CEO of an award-winning company recognized four times as one of the “25 Best Companies to Work for in America.”

Jim’s organizations have won national awards for customer service excellence, business ethics, and an outstanding culture, as well as numerous local and regional awards as a workplace of choice. 

Jim Huling presented the 4 Disciplines of Execution system at the Crown Council 19th Annual Event.  It’s a marvelous roadmap that should be included in any Culture of Success.

MENTOR 10: Roy Spence "It's Not What You Sell, It's What You Stand For"

There is one man in Texas that has masterminded some of the most influential marketing campaigns in recent history including all of the Southwest Airline ads for the past 30 years and the landmark "Don't Mess with Texas" campaign to name a few. His name is Roy Spence. For the first time in dentistry, he shares his message about building a business with a powerful,compelling proposition that the market cannot ignore.At the Crown Council Annual Event, all of us benefitted from his decades of successful experience and what is certainly one of the most meaningful messages and challenges ever presented to the Crown Council membership. Enjoy as he presents, "It's not what you sell, it's what you stand for...why every extraordinary business is driven by purpose." 

MENTOR 9: Steve Anderson "Four Characteristics of a Winning Team"

Every team wants to win.  Knowing what you have to do to win is the starting point to designing a winning strategy.   The answer to the question, “What does it really take to win?” can be found not in an answer itself, but in some important questions that ever team needs to ask if they want to win. 

What follows in this Mentor of the Month are four critical questions for any team that wants to win.  Answer these four questions with your team and you’ll be well on your way to having the team that is in the game to win. 

MENTOR 8: Joseph A. Michelli "Leading the Starbucks Way"

Joseph A. Michelli is an organizational consultant who focuses on the intersection of business, leadership, and workplace productivity.  He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. Joseph is one of today’s leading thinkerson the topic of customer experience. He says of himself, "My goal is to catch what is right in the worldand playfully spark people and businesses to growtoward the extraordinary." Joseph is well known to the membership of the Crown Council and we welcome him as a Crown Council Mentor of the Month as he talks about "Leading the Starbucks Way...5 Principlesfor Connecting with Your Customers, Your Products,and Your People" 

MENTOR 7: Karen Dillon "How Will You Measure Your Life"

Karen Dillon is the co-author of, “How Will YouMeasure Your Life” (HarperCollins, May 2012), which she wrote with Harvard Business School Professor and best-selling author, Clayton Christensen. Until 2011, Karen Dillon was the editor of Harvard Business Review (HBR), arguably the most influential management magazine in the world,.
She has worked closely with some of the world’s thought leaders, including Clayton Christensen,Michael Porter,Vijay Govindarajan, Dan Isenberg and A.G. Lafley. She is currently a contributing editor toHarvard Business Review and blogs for HBR.org on topics of leadership, managing people, managing yourself, and entrepreneurship. In 2011 she was honored as part of Ashoka Changemakeher’s inaugural celebration of the world’s most influential and inspiring women. 

MENTOR 6: Dr. Adrian Fenderson "20 Things That Have Made Me A Better Dentist"

Dr. Adrian Fenderson is a Crown Council Lifetime Qualified Member and also the recipient of the Crown Council Humanitarian Award recognized for over 50 Humanitarian Trips...many over the 20 years he has flown with Los Medicos Voladores (the Flying Doctors). He has practiced for 41 years in Napa, California; has been married for 45 years and has recently published the book, "It's All About Smiles" - Passions From a Dentist on Health, Healing and Happiness."

Dr. Ken Guest "20 Things That Have Made Me A Better Dentist"

Lifetime Charter Qualified Member, Dr. Ken Guest, shares over three decades of experience in this Crown Council Mentor of the Month.