Crown Council Mentor of the Month

MENTOR 8: Joseph A. Michelli "Leading the Starbucks Way"

Joseph A. Michelli is an organizational consultant who focuses on the intersection of business, leadership, and workplace productivity.  He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. Joseph is one of today’s leading thinkerson the topic of customer experience. He says of himself, "My goal is to catch what is right in the worldand playfully spark people and businesses to growtoward the extraordinary." Joseph is well known to the membership of the Crown Council and we welcome him as a Crown Council Mentor of the Month as he talks about "Leading the Starbucks Way...5 Principlesfor Connecting with Your Customers, Your Products,and Your People" 

MENTOR 7: Karen Dillon "How Will You Measure Your Life"

Karen Dillon is the co-author of, “How Will YouMeasure Your Life” (HarperCollins, May 2012), which she wrote with Harvard Business School Professor and best-selling author, Clayton Christensen. Until 2011, Karen Dillon was the editor of Harvard Business Review (HBR), arguably the most influential management magazine in the world,.
She has worked closely with some of the world’s thought leaders, including Clayton Christensen,Michael Porter,Vijay Govindarajan, Dan Isenberg and A.G. Lafley. She is currently a contributing editor toHarvard Business Review and blogs for HBR.org on topics of leadership, managing people, managing yourself, and entrepreneurship. In 2011 she was honored as part of Ashoka Changemakeher’s inaugural celebration of the world’s most influential and inspiring women. 

MENTOR 6: Dr. Adrian Fenderson "20 Things That Have Made Me A Better Dentist"

Dr. Adrian Fenderson is a Crown Council Lifetime Qualified Member and also the recipient of the Crown Council Humanitarian Award recognized for over 50 Humanitarian Trips...many over the 20 years he has flown with Los Medicos Voladores (the Flying Doctors). He has practiced for 41 years in Napa, California; has been married for 45 years and has recently published the book, "It's All About Smiles" - Passions From a Dentist on Health, Healing and Happiness."

Dr. Ken Guest "20 Things That Have Made Me A Better Dentist"

Lifetime Charter Qualified Member, Dr. Ken Guest, shares over three decades of experience in this Crown Council Mentor of the Month.

Rick Merrill "Be a Top Healthcare CEO"

Every dentist is the CEO of his or her practice.  Learn from one of America's top healthcare CEO's how to lead effectively to create enthusiasm around a compelling purpose and build a work environment that patients and team members rave about.

As president and CEO of Cook Children’s Health Care System for the past five years, Rick Merrill led the organization at a time of unprecedented growth; including the historic expansion of Cook Children’s Medical Center which nearly doubled the size of the campus to respond to the growing need for its services. Under Rick’s leadership, Cook Children’s began a new era by streamlining its mission and vision into a Promise to improve the health of every child in the region through the prevention and treatment of illness, disease and injury.

As a not-for-profit, nationally recognized pediatric healthcare organization, Cook Children’s was named one of the top places to work in healthcare nationally by Modern Healthcare in 2012.  It has also been named as one of the top Childrens’ Hospitals in the Nation by U.S. News and World Report.  It is comprised of eight entities – a Medical Center, Physician Network, Home Health company, Northeast Hospital, Pediatric Surgery Center, Health Plan, Health Services, Inc., and Health Foundation. Cook Children’s has more than 60 primary and specialty care offices throughout North Texas.

As a leader with more than 27 years of healthcare experience, Rick has vast experience in for-profit, not-for-profit and public health care facilities and serves on numerous national, state and community advisory boards. Rick is married with two daughters.

Dr. Jim Hyland "20 Things that Have Made Me a Better Dentist"

Dr. James Hyland was born in Ireland and moved to Canada in 1957.  At age 13 he decided to be a dentist.  He is a graduate of the University of Toronto and has taught at George Brown College, Seneca College, and the University of Toronto.  He started in private practice in 1976 and began setting the standard by being one of the first dentists in Canada to sure the Caulk curing light, the first in Ontario to place computers in treatment rooms, use air abrasion, and use the Waterless.  In 2006 he was the first dentist to start at an Oravital breath clinic and adapted it to include perio treatment using microbiological testing of biofilms.  Dr. Hyland continues to be a trend-setter in dentistry by continually implementing the latest technologies and combining them with the Culture of Success espoused in the Crown Council.

Dr. Ray Bertolotti "Ozone Dentistry"

Dr. Raymond Bertolotti is perhaps best known for introducing "total etch" to North America in 1984. He has been credited as the guru who, in 1985, coined the phrase "adhesion dentistry".  Dr. Bertolotti  also introduced Caries Detector in 1984, Panavia in 1985, tin plating in 1989, self-etching primers in 1992, and HealOzone in 2004.  The sectional Contact Matrix system, "Microprime B", Accolade PV, "Microetcher" sandblasting, cantilevered adhesion bridges, and intraoral tin-plating are also his innovations.In journals such as the American Dental Association, International Journal of Prosthodontics, Journal of Dental Research and Quintessence International. He is a Fellow of the American Academy of Dental Materials, a Fellow of the American College of Dentists, a Fellow of the PierreFauchard Academy, and an Accredited member of the Academy of Cosmetic Dentist and a Charter Lifetime Qualified Member of the Crown Council. He is also on the Reality Editorial team. He is a well known international lecturer, having presented at all of the major dental meetings and invited lectures in over 30 countries.Dr. Bertolotti received his D.D.S. degree from the University of California, San Francisco, after working as a Ph.D. metallurgical and ceramic engineer at Sandia National Laboratories. He is currently on faculty at Warwick University (UK) and guest lectures at Loma Linda University. He conducts a private practice in California. Most of his private practice is involved with ozone, conservative esthetic techniques and adhesion dentistry.

Steve Anderson "The Four Generations of Dental Care"

Discover where you are and where dentistry is going.  
The 1 critical mistake practices make the costs them hundreds of potential new patients.  Where you really are may not be where you want to be!  The future beyond the cosmetic boom of yesterday. Why yesterday's "loss leader" may be one of tomorrow's biggest profit centers. 
In this Crown Council exclusive Mentor of the Month program, Steven J. Anderson explains where dentistry as been, where it is going, and secrets to positioning your practice for future success.  Listen, learn, and apply the lessons from yesterday and today for your future success tomorrow.