Crown Council Mentor of the Month

Barbara Freet "Show Me The Money" (Compensation Paid Correctly)

MENTOR #75: Barbara Freet "Show Me The Money" (Compensation Paid Correctly) 

Katie Poulsen "A Dental Hygienist Story"

Katie Poulsen is a Registered Dental Hygienist and has a Masters in Professional Communication from Weber State University in Ogden, Utah. She has been a clinical adjunct faculty member for Weber State's dental hygiene department and is a past-president of the Utah Dental Hygienists Association. Katie’s prior education guided her to study many aspects of communication within dentistry. Her primary research focused on dentist-dental hygienist communication dynamics and its effect on working relationships and patient satisfaction. 

Joseph Michelli "The Airbnb Way"

Crown Council Mentor of the Month: Joseph Michelli
In addition to being a New York Times #1 bestselling author of books about world-class customer experience providers (e.g., Starbucks, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market), Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant.
Dr. Michelli has been recognized as a Certified Speaking Professional (CSP) by the National Speakers Association and as one of the Top 10 thought leaders in Customer Service by Global Gurus.
Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces. In addition to his dynamic and entertaining international keynote presentations, Dr. Michelli provides:
Consultation on the development of optimal customer and employee experiences
Service excellence training
Enhancement of staff empowerment
Leadership team development services
Group facilitation and team-building strategies
Creation of customer and employee engagement measurement processes
Customized management and frontline training programs
 Additional complimentary resources and information about Dr. Michelli can be found at josephmichelli.com.

DR. KEN CHAPMAN "On Being a Dentist"

MENTOR #72 DR. KEN CHAPMAN "On Being a Dentist"
From "On Being A Dentist" introduction: 
“You’re a dentist.” “You can’t write books.” “Why would you even want to try?” Sadly, I listened to those voices for years. My goal was simple. I’ve had great success as a dentist and built a fine practice – in spite of myself. I messed up lots of things, but have done a pretty good job of cleaning up, too! I wanted to share that. I wanted save you all my mistakes and achieve all that I have, only faster and with less pain. Not to tell you what to do, but to help guide you toward whatever it is you want.
My book’s title comes from a course that was taught during my freshman year of dental school. No one in my class took On Being a Dentist seriously, and with good reason. It was crap. Oh, I know the faculty tried hard and meant well. They just had no idea what real world private dental practice was like. Most of them had never been there or even in the same zip code for that matter. They approached the class from an academic’s perspective. Fine if you want to teach and do research in a dental school, but the vast majority of my class didn’t. They wanted to be self-employed private practice doctors and On Being a Dentist was nine miles from that. Hopefully, this book is a little closer to the mark.
I do, along with a partner, own my practice. We cold started it together and we have merged three doctor’s practices in with us. Over the course of more than two decades, I haven’t quite seen it all, but when it comes to the business of dentistry, I’m much closer than that pathetic class our freshman year. Further, I have also been an employee and a resident. I can give you real world perspective from several angles.
To do that, I’ve taken quotes from mentors and authors that over the years have meant a great deal to me in growing my practice. I took what these wonderful people had to say and expanded on it, adding in my experiences – good and bad – toward that goal of helping you not make my mistakes. And if that doesn’t quite do it for you, maybe you will appreciate and understand the Klingon proverb. Please enjoy – Revenge is a dish best served cold!

Coach Bob Hurley "The Miracle at St. Anthonys"

In a city mired in endless decay, where the youth suffer through all the horrors of urban blight, hope comes in a most unassuming form: a tiny brick schoolhouse run by two Felician nuns where a singular basketball genius takes teenagers from the mean streets of Jersey City and turns them into champions on the hardcourt. Coach Bob Hurley had been working miracles at St. Anthony High School for over thirty years, winning state and national championships and offering his players rescue from their surroundings through college scholarships, when he met his most dysfunctional team yet. Steve Anderson interview Coach Bob Hurley for this Mentor of the Month. 

Dr. David Hornbook & Josh Walker "Stop Communicating With Your Lab"

MENTOR #70 "Stop Communicating With Your Lab" Dr. David Hornbook & Josh Walker
Build a RELATIONSHIP with your lab and stop telling them what to do. In this 45 minute podcast with Dr. David Hornbrook and Utah Valley Dental Lab technician, Josh Walker learn how to build a relationship with your lab to produce the best results.  
David Hornbrook DDS, FAACD, FACE, FASDA is an internationally renowned speaker, lecturer and mentor. Ranked by his peers as one of the world’s top three cosmetic dentists, Dr. Hornbrook is highly esteemed at the top levels of aesthetic dentistry. As a practicing clinician and the Director of Education and Technology at Utah Valley Dental Lab, Dr. Hornbook offers a uniquely informed perspective on the challenges facing today's dentists.

Adam Watts "In Pursuit Of Medical Real Estate"

MENTOR #69 Adam Watts "In Pursuit Of Medical Real Estate" Diagnosing and Treating the Common Ailments 
Adam Watts – Adam is currently the Director of Commercial Development for Watts Enterprises, a fully integrated residential and commercial development and construction company in Salt Lake City, Utah. Prior to joining Watts Enterprises Adam worked for a boutique development and construction shop in Salt Lake City where he assisted in the financial analysis, due diligence, entitlement, leasing and joint venture structuring on all commercial development deals helping to increase Assets Under Management by 5X in two and a half years. Adam has also worked at two international law firms one in New York City and one in San Diego advising clients on all aspects of real estate development, leasing, financing and joint ventures. Adam earned his B.S. in Economics, summa cum laude, from the University of Utah, his Masters in Real Estate from Georgetown University and his J.D. from the University of Virginia School of Law.
Cell: 801-755-9504Office: 801-272-7111adam@wattsliving.com

DR. MICHELLE COLES JORGENSEN "Healthy Mouth, Healthy You!"

Dr. Michelle Jorgensen is an author, speaker, teacher, biologic/holistic dentist, and health and wellness provider. After practicing traditional dentistry for 10 years, Dr. Jorgensen became very sick. Through her own journey to return to health, she discovered she had mercury poisoning from drilling out mercury fillings for her patients. She was concerned that there may be other health-threatening materials or procedures in dentistry, and led her to the Biologic/Holistic Dentistry field.
For the last 10 years she has been paving the way in Biologic/Holistic dentistry, learning from pioneers all over the world. She has created the Total Care Dental Way, a patient CARE centric, health focused method for treating dental and over all health. Patients from around the world seek out her care, and come to Total Care Dental to have their health restored.She has received certifications as a Therapeutic Nutritional Counselor, a Certified Nutritional AutoImmune Specialist, and is currently enrolled in a program to become a Board Certified Traditional Naturopath. She completed a Holistic Dental Mini-Residency, and is pursuing ongoing training from Swiss Biohealth in Switzerland and Costa Rica.
Dr. Jorgensen also teaches and coaches groups of dental professionals across the country who come to learn from Dr. Jorgensen. Her goal is to change the way dentists look at health. She started and hosts a study group of Alternative Care Practitioners, where they teach each other and collaborate together for better patient care. This group includes Chiropractors, Naturopaths, MDs, Nurse Practitioners, Energy Workers and more.
A prolific writer, she has authored hundreds of blog posts and articles about dentistry, health and nutrition. Her first Book, Healthy Mouth, Healthy YOU will be published by the end of 2018 and for sale on Amazon.com. She is coauthoring a book about patient CARE with an internationally known expert on Lean Management, Karyn Ross, and the Owner of Dental Boot Kamp, Suzanne Blac. Watch for that release in 2019.Since founding Total Care Dental in 2001 her dental practice has helped over 20,000 patients in Utah. Dr. Jorgensen and her team have been awarded the Dental Team of the Year and the Dental Practice of the Year at the Prestigious Crown Council Member’s Choice Award. They were also recipients of the Best in State in Utah Award.
Each year Dr. Jorgensen and her team donate thousands of dollars’ worth of free dental care to the Food & Care Coalition Dental Clinic, which serves those who are underprivileged and working to get back on their feet.
When not at work Dr. Jorgensen is busy with her husband, four children, and her own mini-farm, where she loves to grow, harvest and preserve her own food. She loves to read and has a huge library of books on homesteading, gardening, natural health, herbology and so much more.
 Training
Brigham Young University, Biology
Creighton University Dental School, DDS Degree
Therapeutic Nutritional Counselor certification
Certified Nutritional AutoImmune Specialists
Holistic Dentistry Mini-Residency
Nerve Express advanced Practitioner Training on Heart Rate Variability
Lightwalker laser Advanced training
Mollica Ozone Training
Swiss Biohealth User Course
Choukroun PRF Training
Exceptional Dental Functional Oral Systemic Health Training
Karen’s Energy Empowered courses
Cosmetic training with Cosmodent Center for Esthetic Excellence
Kois center Master track – with John Kois
Practical Clinical Courses with Gordon Christensen
Advanced cosmetic training with William Strupp
Whitecap Institute mini- residency in implants
All on four training with Nobel Biocare
Conscious sedation with DOCS
Dawson Center for jaw and bite training
Rehabilitative locked in denture training at USC