Crown Council Mentor of the Month

Dr. Kris Heap "Best Doctor to Work For"

Meet Dr. Kris Heap.  
Crown Council's "Best Doctor to Work for 2019" 
His team says of him….he is a man of integrity and he lives what he speaks. He strives to find the best in everyone and everything. He equips us to become better individuals, not only in our work environment, but in our personal lives. He is passionate about life and living it. He has a compassionate heart which reflects in the charity work we do together. We have traveled to the Dominican Republic to provide dental care for those less fortunate, we have financially supported and volunteered at local charities. Each year, we designate a family in our practice to bless at Christmas. HE creates a happy and fun environment to work in. We are not just a team we are family!
Two years ago, he was searching for a new name for his practice and he involved us in that process. We all agreed on Inspire Dental. The word Inspire alone is powerful and it resonates everything that he stands for. His inspiration not only permeates through us, it also permeates through his patients, the books that he has written, the web videos that he has created, and also his friends and family. He is the real deal. You get what you see!! You get the fun, witty, charismatic personality and you also get the humble spirit.

Barbara Freet "Show Me The Money" (Compensation Paid Correctly)

MENTOR #75: Barbara Freet "Show Me The Money" (Compensation Paid Correctly) 

Katie Poulsen "A Dental Hygienist Story"

Katie Poulsen is a Registered Dental Hygienist and has a Masters in Professional Communication from Weber State University in Ogden, Utah. She has been a clinical adjunct faculty member for Weber State's dental hygiene department and is a past-president of the Utah Dental Hygienists Association. Katie’s prior education guided her to study many aspects of communication within dentistry. Her primary research focused on dentist-dental hygienist communication dynamics and its effect on working relationships and patient satisfaction. 

Joseph Michelli "The Airbnb Way"

Crown Council Mentor of the Month: Joseph Michelli
In addition to being a New York Times #1 bestselling author of books about world-class customer experience providers (e.g., Starbucks, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market), Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant.
Dr. Michelli has been recognized as a Certified Speaking Professional (CSP) by the National Speakers Association and as one of the Top 10 thought leaders in Customer Service by Global Gurus.
Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces. In addition to his dynamic and entertaining international keynote presentations, Dr. Michelli provides:
Consultation on the development of optimal customer and employee experiences
Service excellence training
Enhancement of staff empowerment
Leadership team development services
Group facilitation and team-building strategies
Creation of customer and employee engagement measurement processes
Customized management and frontline training programs
 Additional complimentary resources and information about Dr. Michelli can be found at josephmichelli.com.

DR. KEN CHAPMAN "On Being a Dentist"

MENTOR #72 DR. KEN CHAPMAN "On Being a Dentist"
From "On Being A Dentist" introduction: 
“You’re a dentist.” “You can’t write books.” “Why would you even want to try?” Sadly, I listened to those voices for years. My goal was simple. I’ve had great success as a dentist and built a fine practice – in spite of myself. I messed up lots of things, but have done a pretty good job of cleaning up, too! I wanted to share that. I wanted save you all my mistakes and achieve all that I have, only faster and with less pain. Not to tell you what to do, but to help guide you toward whatever it is you want.
My book’s title comes from a course that was taught during my freshman year of dental school. No one in my class took On Being a Dentist seriously, and with good reason. It was crap. Oh, I know the faculty tried hard and meant well. They just had no idea what real world private dental practice was like. Most of them had never been there or even in the same zip code for that matter. They approached the class from an academic’s perspective. Fine if you want to teach and do research in a dental school, but the vast majority of my class didn’t. They wanted to be self-employed private practice doctors and On Being a Dentist was nine miles from that. Hopefully, this book is a little closer to the mark.
I do, along with a partner, own my practice. We cold started it together and we have merged three doctor’s practices in with us. Over the course of more than two decades, I haven’t quite seen it all, but when it comes to the business of dentistry, I’m much closer than that pathetic class our freshman year. Further, I have also been an employee and a resident. I can give you real world perspective from several angles.
To do that, I’ve taken quotes from mentors and authors that over the years have meant a great deal to me in growing my practice. I took what these wonderful people had to say and expanded on it, adding in my experiences – good and bad – toward that goal of helping you not make my mistakes. And if that doesn’t quite do it for you, maybe you will appreciate and understand the Klingon proverb. Please enjoy – Revenge is a dish best served cold!

Coach Bob Hurley "The Miracle at St. Anthonys"

In a city mired in endless decay, where the youth suffer through all the horrors of urban blight, hope comes in a most unassuming form: a tiny brick schoolhouse run by two Felician nuns where a singular basketball genius takes teenagers from the mean streets of Jersey City and turns them into champions on the hardcourt. Coach Bob Hurley had been working miracles at St. Anthony High School for over thirty years, winning state and national championships and offering his players rescue from their surroundings through college scholarships, when he met his most dysfunctional team yet. Steve Anderson interview Coach Bob Hurley for this Mentor of the Month. 

Dr. David Hornbook & Josh Walker "Stop Communicating With Your Lab"

MENTOR #70 "Stop Communicating With Your Lab" Dr. David Hornbook & Josh Walker
Build a RELATIONSHIP with your lab and stop telling them what to do. In this 45 minute podcast with Dr. David Hornbrook and Utah Valley Dental Lab technician, Josh Walker learn how to build a relationship with your lab to produce the best results.  
David Hornbrook DDS, FAACD, FACE, FASDA is an internationally renowned speaker, lecturer and mentor. Ranked by his peers as one of the world’s top three cosmetic dentists, Dr. Hornbrook is highly esteemed at the top levels of aesthetic dentistry. As a practicing clinician and the Director of Education and Technology at Utah Valley Dental Lab, Dr. Hornbook offers a uniquely informed perspective on the challenges facing today's dentists.

Adam Watts "In Pursuit Of Medical Real Estate"

MENTOR #69 Adam Watts "In Pursuit Of Medical Real Estate" Diagnosing and Treating the Common Ailments 
Adam Watts – Adam is currently the Director of Commercial Development for Watts Enterprises, a fully integrated residential and commercial development and construction company in Salt Lake City, Utah. Prior to joining Watts Enterprises Adam worked for a boutique development and construction shop in Salt Lake City where he assisted in the financial analysis, due diligence, entitlement, leasing and joint venture structuring on all commercial development deals helping to increase Assets Under Management by 5X in two and a half years. Adam has also worked at two international law firms one in New York City and one in San Diego advising clients on all aspects of real estate development, leasing, financing and joint ventures. Adam earned his B.S. in Economics, summa cum laude, from the University of Utah, his Masters in Real Estate from Georgetown University and his J.D. from the University of Virginia School of Law.
Cell: 801-755-9504Office: 801-272-7111adam@wattsliving.com